Shipping Policy
We deliver our artisanal creations across Canada with care and attention.
Delivery Zones
CristalTech ships across Canada, from British Columbia to the Atlantic provinces, including the Northern territories. Every order is carefully packaged to ensure your coasters arrive in perfect condition.
Shipping Options
We offer two shipping options to meet your needs:
- Standard shipping — The economical choice for most orders. Packages are shipped via Canada Post.
- Express shipping — For those who can't wait! Priority shipping with reduced delivery times.
Free Shipping
Enjoy free standard shipping based on your region:
| Region | Free Shipping Threshold |
|---|---|
| Quebec | $75.00 CAD |
| Ontario, Atlantic Provinces, Prairies | $100.00 CAD |
| British Columbia | $125.00 CAD |
| Territories (Yukon, N.W.T., Nunavut) | $150.00 CAD |
Processing Times
Orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or statutory holidays will be processed on the next business day.
Each coaster is individually wrapped with care in eco-friendly protective packaging to prevent any damage during transit.
Delivery Times by Region
| Region | Standard | Express |
|---|---|---|
| Quebec | 3 to 5 business days | 1 to 2 business days |
| Ontario | 4 to 6 business days | 2 to 3 business days |
| Atlantic Provinces | 5 to 7 business days | 2 to 4 business days |
| Prairies (MB, SK, AB) | 5 to 8 business days | 3 to 4 business days |
| British Columbia | 6 to 9 business days | 3 to 5 business days |
| Territories | 8 to 14 business days | 5 to 7 business days |
The delivery times listed above are estimates and may vary depending on weather conditions, peak demand periods, or exceptional circumstances.
Order Tracking
A tracking number will be sent to you by email as soon as your package is shipped. You can track your order directly on the Canada Post website.
If you do not receive your tracking number within 3 business days of placing your order, please contact us.
Questions?
For any questions about the delivery of your order, feel free to contact us. We will respond within 24 to 48 hours.